Home FAQs

Q: How do I log in

A:  To login to the Provider area, click on the button with the word Login at the upper right corner of the screen. In the Username field, type in the Username you received in an email from the IFSS Team. In the Password field, type in or copy/paste the password that was sent in the same email. If you have changed your password, type in your new password.


Q:  How will I login if I forgot my password?

A:  Click on the button with the word Login at the upper right corner of the screen and type in your Username. Click on the link Lost your password? A new system-generated password will be sent to your email. Be sure to check your Junk emails too because it is possible that Outlook will consider it as a spam. Type in the new password when you login.


Q: How do I change my password?

A: You can change your password by logging in to the Provider area using your old password. On the upper right hand corner of the screen, click on the My Account link and scroll down to see the tabs under the photo. Click on the Settings tab and type in your new password before clicking on the Save Changes button.

Keep in mind our suggested guidelines for creating a secure password.


Q:  How do I download documents from the Provider area?

A:  PDF documents: click on the name and the document will open in a new window. To save the document, click on the File tab on the upper left side of the screen and click Save As.

Word documents: click on the name and this will open in a new window with three choices: Open, Save or Save As. You can click on Save As to save the document to your computer. You can also click on Open and this will open in a new window. You can then save the document by clicking on the File table and choosing Save As.


Q:  How do I refer a family?

A:  Find out if the family is eligible by clicking on the Who is Eligible? page. If the family is eligible, contact an IFSS Service Provider from the list provided in the Locations page.

If you are currently delivering the IFSS program, you can log in to the Provider Area, click on the menu Forms to use with families and then download the form called Referral form.


Q:  What can I post on the Latest Posts page?

A:  Latest Posts is the place where service providers and workers can share good news stories about positive outcomes from the IFSS program. You can also post questions, share ideas or start discussions about your work. Other IFSS service providers and workers will respond to and comment to keep the discussion going. We encourage you to be supportive, respectful, caring and curious in all your posts.